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Refunds & cancellations

At Annapurna HR, we maintain transparency and fairness in all our transactions. This policy outlines the terms related to subscriptions, cancellations, and refunds.

Effective date will be updated before launch

On this page
  1. 1. Subscription model
  2. 2. Cancellation policy
  3. 3. Refund policy
  4. 4. Trial / demo
  5. 5. Service limitations & no guarantee clause
  6. 6. Modifications & downtime
  7. 7. Account suspension / termination
  8. 8. Contact & support
  • Cancel anytime
  • Fair refund review
  • 7–10 day processing

1.Subscription model

Annapurna HR operates on a subscription-based pricing model (monthly/annual, as applicable).

  • By subscribing to our services, you agree to the billing cycle and pricing plan selected at the time of purchase.
  • Access to the platform and its features is provided for the duration of the active subscription period.

2.Cancellation policy

  • Users may request cancellation of their subscription at any time by contacting our support team or through their account (if self-service is enabled).
  • Cancellation will be effective from the end of the current billing cycle, and no further charges will be applied thereafter.
  • During the remaining subscription period, users will continue to have access to the platform and its features.
Early cancellation: We may, at our discretion, review such requests on a case-by-case basis to ensure a fair resolution.

3.Refund policy

As Annapurna HR provides digital software services, payments once made are generally non-refundable after activation of the subscription. However, we believe in maintaining fairness and may consider refunds under the following circumstances:

  • Duplicate or accidental payments
  • Technical issues from our end that prevent access or core functionality of the platform
  • Services not delivered as committed (subject to internal review)
Approved refunds processed within 7–10 business days

Refund requests must be raised within a reasonable timeframe from the date of payment, through the original payment method.

4.Trial / demo

If a free trial, demo, or pilot access is provided, users are encouraged to evaluate the platform and its features during this period.

Activation of a paid plan confirms platform acceptance

Activation of a paid plan will be considered as confirmation that the user is satisfied with the platform's functionality and offerings.

5.Service limitations & no guarantee clause

Annapurna HR is designed to assist and streamline HR processes; however, outcomes may vary depending on:

  • Organizational usage
  • Data input and internal processes
  • Integration and implementation practices

Therefore, we do not guarantee specific business results, and refunds will not be applicable based solely on expected outcomes not being achieved.

6.Modifications & downtime

We continuously improve our platform and may update features, pricing, or functionalities from time to time.

While we strive for maximum uptime, temporary interruptions may occur due to maintenance or unforeseen technical issues. Such instances will not typically qualify for refunds but will be addressed with priority support.

Downtime handled via priority support

7.Account suspension / termination

Annapurna HR reserves the right to suspend or terminate access in cases of:

  • Violation of terms or misuse of the platform
  • Fraudulent or unauthorized activities
  • Non-payment or chargeback disputes

In such cases, refunds may not be applicable.

8.Contact & support

For any queries, cancellation requests, or refund-related concerns, our team will review your request and respond at the earliest to ensure a fair resolution. Please reach out to us at:

support@annapurnahr.com
Refunds & cancellations | Annapurna HR